Frequently Asked Questions

Where do you ship to?

We ship internationally. Shipping times may vary depending on your location.

How can I track my order?

Once your order is dispatched, you'll receive a tracking number via email. You can use it to follow your package in real time.

What payment methods do you accept?

We accept all major credit cards and other secure payment methods available at checkout.

Can I return a product?

Yes! Please refer to our Returns & Refunds page for full details.

How do I contact customer support?

You can reach us at ruma.ecom@gmail.com. We aim to respond within 24–48 hours.